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Turnkey Power Solutions On Display At San Antonio Startup
Austin Field Services Team Tackles Power StartUp In San Antonio

 Call it a turnkey operation or white glove service, it’s what Generator Source does day in, day out! Last week, our field services team from Austin, Texas, worked in San Antonio. They were starting up a generator for a healthcare data center. 

“We sold this client a 100 kW diesel Generac standby generator and we also handled the startup,” said Chris Betros, technician at Generator Source Austin. “Well, during the startup we found that the automatic transfer switch’s (ATS) motor assembly failed.

SA-1-(Custom).JPEG“After ordering the current part, I then came out and installed the ATS motor assembly,” continued Betros. ”I took apart the gear actuators for source one and source two breakers. Then, I reassembled the gear mechanism and installed the motor.

 “Then I was able to determine that the new motor and gears were correctly in-sync and inline,” added Betros. "We re-tapped the voltage transformers. We performed control and updated the voltage calibration. We changed the voltage from 277/480 V to 120/208 V.

Betros then did a building load transfer test. He had no issues during the test. This was to make sure the ATS and Generac will work well during the next power outage.

This service call shows how Generator Source can provide the right generator for your needs. They also ensure it is installed correctly and works well. If you find problems with the current automatic transfer switches or other factors, we will gladly address them.

Also, with any service call on existing generators, our teams in Texas, Florida and Colorado perform preventative maintenance to ensure you have reliable power 24/7.

Generator Source offers field services in Texas, Florida, Colorado and surrounding areas. Click here for more information.
 
Location Contact Number
Austin, Texas (512) 631-9998
Pensacola, Florida (850) 378-1064
Jacksonville, Florida (904) 914-7355
Denver, Colorado (303) 500-8928

Story Summary

What type of generator did Generator Source install for the healthcare data center in San Antonio?
Generator Source installed a 100 kW diesel Generac standby generator

What issue did the technician discover during the generator startup?
During startup, the technician found that the automatic transfer switch's (ATS) motor assembly had failed

How did the technician resolve the ATS motor assembly issue?
The technician ordered a new part and installed the ATS motor assembly. He took apart and reassembled the gear actuators that control the source breakers. He also made sure the new motor and gears were synchronized correcly.
 
What additional steps did the technician take to complete the installation?
The technician re-tapped the voltage transformers. They updated the control and voltage calibration. The voltage was changed from 277/480 V to 120/208 V. Finally, they conducted a building load transfer test.
SA3-(Custom)-(2).JPEG
What does this service call demonstrate about Generator Source's capabilities?
This service call shows Generator Source's ability to provide the right generator. They also ensure proper installation. They can fix issues with existing equipment, like automatic transfer switches. Additionally, they perform preventative maintenance for reliable power 24/7.
 



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