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Emergency Call Finds Fuel Spilling Out Of Cummins Generator

Our Team Troubleshot the Issue And Solved The Problem

A client called with an emergency and our Austin team jumped into action! What would cause fuel to spill out of the tank? Here, our Austin Branch Manager Chris shares the rundown of events and why a partner like Generator Source is a must whether you are in Austin, TX, Colorado or Florida!

“What a wild turnaround,” said Chris. “We signed a new customer contract and within 24 hours, they called us for an emergency with fuel spilling, overflowing from the tank.
“We arrived on the scene and quickly worked to control the spill and after diagnostics, we discovered that the fuel tank’s atmospheric vent pipes were improperly installed at startup,” continued Chris.

“They were venting the secondary containment instead of the primary fuel tank,” said Chris. “Pressure ended up building inside while the tank was being filled and with no way to vent fast enough, the fuel had nowhere else to go but out of the tank.
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“We worked with the OEM, showed them what was going on and had them come out and perform a warranty service call under policy,” continued Chris. “The pipes are now installed correctly on the normal side for the tank and the OEM is also going to supply the secondary containment emergency vent pipe as well as that pipe wasn’t installed at all during the unit’s initial startup.”

This wild turn of events and emergency call illustrates the continued need for companies to utilize an experienced industrial generator service team like Generator Source. Not only did Chris solve the generator’s problem, but he also got the OEM involved to correct the errors since the unit was still under warranty and install mistakes were obviously made.  
Do you need industrial generator service in the greater Austin, Texas area? The team regularly travels to College Station and Houston etc. to help customers. Call Chris and Dylan at (512) 631-9998 or click here.
 
Story Highlights

What happened during the emergency call involving the Cummins generator?
A customer called Generator Source with an emergency where fuel was spilling out of their Cummins generator's tank. The Austin team quickly responded, controlled the spill, and diagnosed the problem as improperly installed atmospheric vent pipes.

What caused the fuel to spill from the generator's tank?
The fuel tanks' atmospheric vent pipes were incorrectly installed, causing pressure to build up inside the tank during filling. This pressure had no way to vent properly, leading to fuel spilling out of the tank.

How did Generator Source resolve the issue?
Generator Source worked with the original equipment manufacturer (OEM) to correct the installation errors. The OEM performed a warranty service call to properly install the vent pipes and provided a secondary containment emergency vent pipe that was missing during the initial setup.

Why is it important to have an experienced industrial generator service team?
An experienced team like Generator Source can quickly identify and resolve issues, ensuring that generators operate correctly and safely. They also coordinate with OEMs to address warranty-related problems and installation mistakes.

What regions does Generator Source serve?
Generator Source provides services in Texas, Colorado, and Florida, with a dedicated team ready to handle emergencies and routine maintenance.

How can I contact Generator Source for services in the Austin area?
You can call Chris and Dylan at (512) 631-9998 or visit the website for more information.

What other services does Generator Source offer?

Generator Source offers generator sales, rentals, maintenance, repairs, and consulting services. They also buy used generators.
How does Generator Source ensure compliance with environmental regulations?

Generator Source adheres to environmental regulations by properly installing and maintaining generators, including secondary containment solutions to prevent fuel spills and leaks.

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