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Established 1981

When The Unexpected Happens: How Our Team Tackled The Problem 

Sometimes, even the best-planned projects face challenges that no one could have predicted. This was the case with the recent installation of a generator, where everything seemed to be going smoothly until disaster struck. It wasn’t a mistake on anyone's part, but an unforeseen event that required immediate action and expertise.

Following a successful installation, a water pipe unrelated to the generator burst, leading to a massive flood on the hill where the unit was securely positioned. As water rushed in, the ground beneath the generator began to erode, threatening the stability of the equipment and the surrounding area.Omni-New-2-(Custom).jpg

Our team quickly mobilized to address the situation. Working closely with the customer, we orchestrated a plan to safely move the generator off the compromised hillside using a crane. To keep things running smoothly in the meantime, we provided a rental generator that took over the power supply. Even with such a sudden disruption, our customer never had to worry about a loss of power.

While the customer worked to completely remove the affected hill and prepare a new foundation, our rental generator has been on standby throughout, and thankfully so. Days later, the power went out and our customer was able to keep the power on with our rental generator.

Once the compromised ground was removed and the slab was ready, our technicians—now three strong—returned to reinstall the generator. Coordinating with two cranes and multiple visits, our team worked seamlessly to ensure everything was set up safely and efficiently.

Though this job required extra attention and effort due to the unexpected circumstances, our focus never wavered. From start to finish, we stayed by our customer’s side, ensuring they had reliable power throughout the entire process. It’s in times like these that our dedication to service shines through, proving that no matter what happens, we’re ready to handle the unexpected.
 
Story Summary

What unexpected issue occurred during this generator installation?
After the initial installation, an unrelated water pipe burst, causing flooding on the hill where the generator was positioned. This led to erosion that threatened the stability of the generator.

How did the team respond to the flooding issue?
The team quickly mobilized to safely move the generator off the compromised hillside using a crane. They also provided a rental generator to maintain power supply in the interim.

How was power maintained during the relocation process?
A rental generator was provided to take over the power supply, ensuring the customer never experienced a loss of power.

Did the rental generator prove useful beyond the initial emergency?
Yes, days later when the power went out, the customer was able to rely on the rental generator to keep their power on.

What preparations were made for reinstalling the generator?
The customer completely removed the affected hill and prepared a new foundation for the generator.

How was the generator reinstalled?
 A team of three technicians returned to reinstall the generator, coordinating with two cranes over multiple visits to ensure everything was set up safely and efficiently.

How did the team support the customer throughout this process?
The team stayed by the customer's side from start to finish, providing solutions at every step - from emergency relocation to temporary power supply to final reinstallation.

What does this story demonstrate about the company's approach to service? This story showcases the company's dedication to service, ability to handle unexpected challenges, and commitment to ensuring reliable power for their customers no matter the circumstances.
 



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